Last updated: 10 November 2026
This policy explains what personal information Gorilla Concierge collects through gorillaconcierge.com and when you contact us, how we use it, and the choices you have.
Who we are
Gorilla Concierge is a luxury concierge and hospitality service based in Goa, India, part of the Gorilla hospitality group. Office: 201, Shanta Building, 18th June Road, opposite Broadway Book Center, Santa Inez, Panaji, Goa 403001, India. Email: payank@gorillaconcierge.com. Phone and WhatsApp: +91 77588 31510.
What we collect
- Enquiry details you send us through our contact form, WhatsApp, phone or email: your name, phone number, email address, travel dates, group size, the occasion and any preferences you choose to share.
- Booking details needed to arrange your stay or service, such as guest names, arrival and departure times, flight numbers for transfers, and dietary or accessibility requirements you tell us about.
- Website usage data collected by cookies and similar tools, such as pages visited, device and browser type, and approximate location. We use the Meta Pixel and may use Google Analytics to understand how visitors use the site and to measure our advertising.
How we use it
- To reply to your enquiry and plan the services you request.
- To make and manage bookings with villas, drivers, venues, charter operators and other providers on your behalf.
- To improve our website and measure which pages and campaigns lead to enquiries.
- To meet legal, tax and accounting obligations.
We do not sell your personal information.
Who we share it with
We share only what is needed to deliver your request with the providers involved, such as villa owners and managers, transport and chauffeur partners, event vendors and charter operators. We also use service providers that host our website and process data for us, including our web host, WhatsApp, and Meta and Google for analytics and advertising measurement. We may disclose information where the law requires it.
How long we keep it
We keep enquiry and booking records for as long as needed to provide our services and to meet legal and accounting requirements, after which they are deleted or anonymised.
Your choices and rights
You can ask us to access, correct or delete your personal information, or withdraw consent you have given, subject to the Digital Personal Data Protection Act, 2023 and other applicable law. You can block or delete cookies in your browser settings. To make a request, email payank@gorillaconcierge.com.
Changes
We may update this policy. The date at the top shows when it last changed.
